Timing:

17:30 – 21:30

Course Fee:

Tk. 5000/-

Number of Participants:

20

Target Group/Who Should Attend:

Entry and Mid-Level Officials from both government and corporate offices.

Eligibility for the Course:

Open to both government and non-government officials.

Background of the Course:

Effective office management begins with self-management, followed by efficient time, task, and personnel management to achieve optimal success. This course aims to enhance motivation and confidence by teaching the principles and best practices of successful office management. Participants will learn to prioritize, plan, and solve problems efficiently, ensuring not only timely task completion but also continuous productivity improvement. The course covers essential communication skills for interacting confidently in public, meetings, and with staff at all levels, including managing challenging behaviors. Additionally, participants will acquire self-management skills to cope with stress, maintain a positive attitude, and enjoy their job despite challenges.

This specialized program is designed to foster strategic thinking and develop the necessary skills for effective office management. The course offers comprehensive insights into office management processes, including file management, time management, leadership, and entrepreneurship. Emphasizing practical application through contemporary examples and extensive experience, the curriculum is tailored to meet the significant demand for skilled office managers across various organizations.

Course Objectives

The primary aim of this course is to enhance the knowledge, skills, and attitudes necessary for efficient office management. Upon completing the course, participants will be able to:

• Establish and effectively communicate departmental goals and results to employees.
• Appropriately staff the department and delegate workloads to meet market demands.
• Actively support the growth and development of employees.
• Uphold and promote cooperative policies within the organization.
• Implement and maintain a proper filing system, ensuring annual cleanup of old records.
• Prepare reports and manage payroll effectively.
• Prioritize and manage multiple tasks without missing deadlines.
• Think like a manager – planning, decision-making, and problem-solving.
• Improve self-confidence and self-empowerment by managing thoughts and feelings.
• Communicate effectively and assertively at all levels and in all situations.
• Manage paperwork, diaries, meetings, presentations, and phone communications more effectively.

Evaluation Method

• Learning Level: Assessed through pre-tests and post-tests.
• Reaction Level: Evaluated via training feedback.

Course Outline

Day One: Taking Control of Your Work Life

• Understanding and clarifying purpose, vision, and mission.
• The secret to working smarter rather than harder.
• Controlling, prioritizing, and organizing your work.
• Streamlining office systems and managing paperwork efficiently.
• Making your office user-friendly and efficient.

Day Two: Essential Administrative Skills

• Harnessing the power of the mind through Mind Mapping Techniques.
• Managing larger projects to meet deadlines.
• Planning skills – using a Gantt chart to track work progress.
• Problem-solving and decision-making techniques.
• Decision-making tools.

Day Three: Vital Communication Skills

• Different styles of communication.
• Learning to be more assertive.
• Win-win conflict resolution.
• Understanding and using body language effectively.
• Understanding different personality types and how to deal with them.

Day Four: Developing as a Professional

• Listening skills – seeking to understand before being understood.
• Creating a professional image.
• Leadership skills.
• How to make presentations with confidence and power.
• Learning the essentials of planning a presentation.

Day Five: Self-Empowerment and Self-Management

• Understanding stress and learning coping skills.
• Essential skills of emotional intelligence.
• Using emotional intelligence at work.
• Transforming fear, negativity, and reactivity.
• Becoming a more proactive, responsible, and self-aware person.

Each session is meticulously planned to provide a blend of theoretical knowledge and practical skills, ensuring that participants can directly apply what they learn to their roles in office management.