Course outline for a 3 month long training on Professional Business Communication

· Ice breaking, Introduction, overview of the course

· Basic grammar that requires for effective oral & written communication

including tense, preposition, modal, gerund, sentence patterns etc

· Spelling rule

· Use of punctuation

· Differences between American and British English

· Email at work/Email Etiquettes for Work (ie Dos’ & Don’ts of email

writing)

· Differences between memo & email, writing practice

· Be Precise on Email- to send an Effective Message

· Set the Right Tone- choose the Right Language

· Report via Email

· Effective communication skills for the workplace

· Ingredients of official memo writing, styles of memos, difference between

a memo and a business letter, writing practice

· Samples of various business communication including sales letter, tips for

writing effective sales letter

· General rules of business communication, basic grammar that requires for

writing better communications

· Letters, Formal & Personal letters, Parts to a letter, blocked layout, writing

practice

· Effective Presentation Skills

· Winning strategies for Effective Presentation,

· Use of paralanguage, Presentation means of communication

· Avoid jargon in presentation

· Use of visual aids

· Establish credibility

· Points to remember

· Plan A & B

· Intro & Outro, KISS of success, Four keys to success

· Suggestive expressions and choice of words for modern communications

· Different kinds of reports, report writing tips, language of writing reports

· Video display

Training Methodology

Presentation

Facilitator feedback

Discussion

Brainstorming/ mind mapping

Peer feedback

Q & A

Exercises/Games

Practice

Display

Group work and presentation on different written communication

Business Presentation on selective topic (individual)

Role play activity in group on selective topics